Privacy Policy

Bay Area Comfort Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our HVAC services or visit our website.

1. Information We Collect

Personal Information You Provide

When you request our services, schedule an appointment, or contact us, we may collect:

• Contact Information: Name, phone number, email address, and physical address
• Property Information: Service address, property type, and access instructions
• Equipment Information: HVAC system details, brand, model, age, and service history
• Service Records: Details of work performed, technician notes, and maintenance schedules
• Payment Information: Credit card numbers, billing address (processed securely by third-party payment processors)
• Communication Records: Emails, phone call logs, and chat transcripts for service support

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website or search terms used to find us
• Click patterns and navigation behavior

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Schedule and confirm HVAC service appointments
• Dispatch technicians to your location
• Diagnose and repair your HVAC equipment
• Maintain records of work performed for warranty purposes
• Process payments for services rendered

Communication

• Send appointment confirmations and reminders
• Provide service updates and completion notifications
• Respond to your inquiries and support requests
• Send seasonal maintenance reminders (with your consent)
• Notify you of important service bulletins or recalls

Business Operations

• Improve our services and customer experience
• Train our technicians and staff
• Analyze website usage to improve functionality
• Prevent fraud and ensure security
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information in the following circumstances:

• Service Providers: With technicians, dispatchers, and staff who need the information to provide service
• Payment Processors: With secure third-party payment services to process transactions
• Equipment Manufacturers: When required for warranty claims or recalls
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect our rights, privacy, safety, or property, or that of our customers

4. Data Security

We implement industry-standard security measures to protect your personal information:

• Encrypted data transmission using SSL/TLS technology
• Secure storage of customer records with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Secure disposal of records when no longer needed

While we take reasonable precautions, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

• Service Records: Retained for 7 years for warranty and legal purposes
• Payment Records: Retained as required by tax and accounting regulations
• Marketing Preferences: Until you opt out or request deletion
• Website Analytics: Aggregated data retained indefinitely; individual data for 26 months

6. Your Rights and Choices

California Residents (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it's used
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell your information)
• Non-discrimination for exercising your privacy rights

All Customers

You have the right to:

• Access and review the personal information we hold about you
• Request correction of inaccurate information
• Opt out of marketing communications at any time
• Request deletion of your information (subject to legal retention requirements)

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated "Last Modified" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

For questions about our services, visit our Services page or About Us page.