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Terms of Service

These terms govern use of this website and the HVAC services of HVAC Sunnyvale.

Agreement to these terms

These Terms of Service (“Terms”) govern your use of the HVAC Sunnyvale website and our HVAC services. By using the website or our services, you agree to these Terms. Please read them carefully.

Services

HVAC Sunnyvale provides heating, ventilation and air conditioning services, including:

  • air conditioning repair, maintenance and installation;
  • heating system repair, maintenance and installation;
  • ductless mini-split systems;
  • indoor air quality solutions;
  • commercial HVAC services;
  • emergency repair services.

We serve residential and commercial properties in Sunnyvale, Santa Clara and Cupertino, California. Website content is general service information; the final diagnosis, price and recommendation depend on the equipment and the technician’s findings.

Appointments

Scheduling. Appointments are scheduled based on availability and technician routing. Standard appointment windows run from 8:00 AM to 8:00 PM, seven days a week. Our phone lines are staffed 24/7 for urgent situations. You will receive an appointment confirmation by phone, email or text message.

Arrival and access.

  • Our technician will call about 30 minutes before arrival.
  • An adult (18 years or older) must be present during the visit.
  • You must provide safe and clear access to the HVAC equipment.
  • Please tell us in advance about access codes, pets or special instructions.
  • If access cannot be provided, a trip charge may apply.

Cancellations and rescheduling.

  • Please give at least 24 hours’ notice to cancel or reschedule.
  • Same-day cancellations may be subject to a service fee.
  • A no-show without prior notice will incur a trip charge.
  • We may reschedule because of weather or emergencies.

Estimates and pricing

Diagnostic fee. A diagnostic fee applies to service calls where we assess your HVAC system. It is typically applied toward the cost of the repair if you go ahead with our service.

Written estimates.

  • Repair estimates are provided in writing before work begins.
  • Estimates include parts, labor and applicable taxes.
  • You must approve the estimate before we proceed.
  • Estimates are valid for 30 days from the date provided.

Additional repairs. If we find additional problems during the service, we stop work, explain the issue, give you a revised estimate, and proceed only with your explicit approval. All changes are documented in writing.

Rates. Confirm the estimate and diagnostic terms when you schedule. Quoted scopes may change only if additional issues are found and you approve them. Emergency and after-hours rates may differ from standard rates.

Payment

  • Payment is due when the service is completed unless other arrangements have been made.
  • We accept major credit cards (Visa, MasterCard, American Express, Discover) and cash.
  • Checks are accepted from established customers.
  • Payment options for larger projects should be confirmed before approval.
  • Past-due accounts may be subject to collection and additional fees.

Warranty

Parts. Manufacturer warranties apply to new parts we install. Warranty periods vary by part and manufacturer, and the original purchase documentation is required for warranty claims.

Labor. Our labor warranty covers workmanship for the period stated in writing at the time of service. Report warranty issues promptly, and we will return to address any issue covered under warranty at no charge.

Exclusions. Warranties may not apply if:

  • the equipment was modified by others;
  • the equipment was not properly maintained;
  • damage was caused by power surges, floods or other external factors;
  • incompatible parts were installed by others after our service.

Service concerns. If you have a concern after a visit, contact us promptly so it can be reviewed against the approved scope, the diagnostic findings and the written warranty terms.

Limitation of liability

To the maximum extent permitted by law:

  • our liability is limited to the cost of the services provided;
  • we are not liable for indirect, incidental or consequential damages;
  • we are not responsible for pre-existing conditions that were not disclosed to us;
  • we are not liable for damage caused by defective equipment or customer negligence;
  • claims must be made within 30 days of service completion.

Independent service provider

HVAC Sunnyvale is an independent HVAC service provider. We are not affiliated with, endorsed by or authorized by any HVAC equipment manufacturer. Brand names and trademarks mentioned on this website belong to their respective owners and identify equipment we service.

Customer responsibilities

As a customer, you agree to:

  • give accurate information about your HVAC system and service needs;
  • provide safe access to the equipment for our technicians;
  • disclose known hazards or issues at the property;
  • be present, or have another adult present, during the service;
  • pay for services according to these Terms;
  • maintain the equipment according to the manufacturer’s recommendations.

Website use

You may use this website to learn about our services, request appointments and read its educational content. You agree not to use it for any unlawful purpose, attempt to gain access to our systems without permission, transmit viruses or malicious code, scrape or harvest content without permission, or interfere with how the website works.

All content on this website, including text, images, logos and designs, is the property of HVAC Sunnyvale and is protected by copyright and trademark laws.

Disputes

If a dispute arises, please call us first: most issues are resolved by talking them through. Disputes not resolved informally may be subject to mediation. These Terms are governed by the laws of the State of California, and the venue for any legal proceedings is Santa Clara County, California.

Changes to these Terms

We may update these Terms from time to time. Changes are posted on this page. Continued use of our services after a change means you accept the updated Terms.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions stay in full force and effect.

Contact

For questions about these Terms or our services, call (650) 603-5182 or write to HVAC Sunnyvale at the office address shown at the bottom of this page. How we handle visit data is described in our privacy policy.

Call (650) 603-5182