Terms of Service

These Terms of Service ("Terms") govern your use of Bay Area Comfort Solutions's website and HVAC services. By accessing our website or using our services, you agree to be bound by these Terms. Please read them carefully.

1. Services Overview

Bay Area Comfort Solutions provides professional HVAC services including:

• Air conditioning repair, maintenance, and installation
• Heating system repair, maintenance, and installation
• Ductless mini-split systems
• Indoor air quality solutions
• Commercial HVAC services
• 24/7 emergency repair services

We serve residential and commercial properties throughout the San Francisco Bay Area, including Sunnyvale and surrounding communities within an 80-mile radius.

2. Service Appointments

Scheduling

• Appointments are scheduled based on availability and technician routing
• We offer standard appointment windows from 8:00 AM to 8:00 PM, seven days a week
• Emergency services are available 24/7 for urgent situations
• You will receive appointment confirmation via phone, email, or text message

Arrival and Access

• Our technicians will call approximately 30 minutes before arrival
• An adult (18 years or older) must be present during the service visit
• You must provide safe and clear access to HVAC equipment
• Please inform us of any access codes, pets, or special instructions in advance
• If access cannot be provided, a trip charge may apply

Cancellations and Rescheduling

• Please provide at least 24 hours notice for cancellations or rescheduling
• Same-day cancellations may be subject to a service fee
• No-shows without prior notice will incur a trip charge
• We reserve the right to reschedule due to weather or emergencies

3. Estimates and Pricing

Diagnostic Fees

A diagnostic fee applies to service calls where we assess your HVAC system. This fee is typically applied toward the cost of repair if you proceed with our service.

Written Estimates

• All repair estimates are provided in writing before work begins
• Estimates include parts, labor, and applicable taxes
• You must approve the estimate before we proceed with repairs
• Estimates are valid for 30 days from the date provided

Additional Repairs

If additional repairs are discovered during service, we will:

• Stop work and inform you of the additional issues
• Provide a revised estimate for approval
• Only proceed with your explicit authorization
• Document all changes in writing

Pricing Transparency

• Our pricing is upfront with no hidden fees
• The quoted price is the price you pay
• We do not charge for estimates that are declined
• Emergency and after-hours rates may differ from standard rates

4. Payment Terms

• Payment is due upon completion of service unless otherwise arranged
• We accept major credit cards (Visa, MasterCard, American Express, Discover)
• We accept checks from established customers
• Cash payments are accepted
• Financing options are available for qualified customers on larger projects
• Past due accounts may be subject to collection and additional fees

5. Warranty and Guarantees

Parts Warranty

• Manufacturer warranties apply to all new parts installed
• Warranty periods vary by part and manufacturer
• Factory certified parts are used for all repairs
• Original purchase documentation is required for warranty claims

Labor Warranty

• Our labor warranty covers workmanship for the specified period
• Warranty terms are provided in writing at the time of service
• Warranty claims must be reported promptly
• We will return to address any issues covered under warranty at no charge

Warranty Exclusions

Warranties may not apply if:

• Equipment was modified by unauthorized parties
• Equipment was not properly maintained
• Damage was caused by power surges, floods, or other external factors
• Non-factory parts were installed by others after our service

Satisfaction Guarantee

We stand behind our work with a 100% satisfaction guarantee. If you're not satisfied with our service, please contact us within 30 days and we will work to make it right.

6. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the cost of services provided
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for pre-existing conditions not disclosed to us
• We are not liable for damage caused by defective equipment or customer negligence
• Claims must be made within 30 days of service completion

7. Independent Contractor Status

Bay Area Comfort Solutions is an independent HVAC service provider. We are not affiliated with, authorized by, or endorsed by any HVAC equipment manufacturer. All brand names and trademarks mentioned on this website are the property of their respective owners. We use factory certified parts and provide professional service for all major HVAC brands.

8. Customer Responsibilities

As a customer, you agree to:

• Provide accurate information about your HVAC system and service needs
• Ensure safe access to equipment for our technicians
• Disclose known hazards or issues with your property
• Be present or have an authorized adult present during service
• Pay for services rendered according to these terms
• Maintain equipment according to manufacturer recommendations

9. Website Use

Permitted Use

You may use our website to learn about our services, request appointments, and access educational content. You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses or malicious code
• Scrape or harvest content without permission
• Interfere with website functionality

Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of Bay Area Comfort Solutions and is protected by copyright and trademark laws.

10. Dispute Resolution

In the event of a dispute, we encourage you to contact us first to seek resolution. Most issues can be resolved through direct communication.

• Contact our customer service team at (650) 603-5182
• Disputes not resolved informally may be subject to mediation
• These Terms are governed by the laws of the State of California
• Venue for any legal proceedings shall be Santa Clara County, California

11. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated Terms.

12. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

13. Contact Information

For questions about these Terms or our services, please contact us:

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Thank you for choosing Bay Area Comfort Solutions.

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